PRIVACY POLICY

Thanks Truly ("we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, submit an inquiry, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Recipient information

  • Payment information (processed through secure third-party providers)

  • Custom gift messages

  • Business information for corporate orders

  • Information submitted through contact forms or inquiry forms

Information Automatically Collected

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Referring website

  • Date and time of visits

  • Website usage and interaction data

This information helps us improve website performance and customer experience.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Personalize gifting experiences

  • Deliver products and services

  • Respond to inquiries and customer support requests

  • Communicate order updates

  • Improve our website and services

  • Send marketing communications if you opt in

  • Prevent fraud and protect our business

  • Comply with legal obligations

Recipient Information

When you provide information about a gift recipient, you represent that you have the right to provide that information for the purpose of fulfilling the order.

Recipient information will only be used to process and deliver the requested gifting experience and related communications.

Payment Processing

We do not store complete payment card information on our servers.

Payments are securely processed through third-party payment processors, such as Stripe. These providers collect and process payment information according to their own privacy policies and security standards.

Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties that help us operate our business, including:

  • Payment processors

  • Shipping and fulfillment providers

  • Website hosting providers

  • Email marketing providers

  • Professional advisors and legal service providers

These third parties may only access information necessary to perform services on our behalf.

We may also disclose information when required by law or to protect our rights, customers, or business.

Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Understand visitor behavior

  • Measure website performance

  • Support marketing efforts

You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

Email Communications

If you subscribe to our mailing list, we may send updates, product announcements, and promotional communications.

You may unsubscribe at any time using the unsubscribe link included in our emails.

Data Retention

We retain personal information only as long as reasonably necessary to:

  • Fulfill orders

  • Provide customer support

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of personal information

  • Objection to certain processing activities

  • Withdrawal of marketing consent

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Personalized Messages and Custom Content

Any messages, notes, preferences, or information submitted as part of a custom gifting experience will be used solely to create, personalize, and fulfill your order. We do not publish, share, or use customer-submitted content for marketing purposes without prior consent.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Thanks Truly
Email: hello@thankstruly.com
Website: thankstruly.com